We are committed to provide you with fast, efficient and seamless claims resolution. Our intention is to assess and settle all legitimate claims which meet the conditions of your policy that have not been excluded by any policy terms. We fully understand that at times, our customers may not agree with our claims decision or our settlement figure. If this is ever the case, you as a consumer have the right to escalate the matter to the following parties as a gratuitous resource provided by the Industry for grievances:
The Financial Mediation Bureau
Tingkat 25, Dataran Kewangan Darul Takaful
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone: 03-2272-2811
Fax: 03-2274-5752
Bank Negara Malaysia
Unit Pengurusan Aduan dan Khidmat Nasihat
Jabatan Komunikasi Korporat
Jalan Dato’ Onn
50480 Kuala Lumpur